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Frequently Asked Questions & Policies
Q.- What forms of payment do you accept? A.- We accept Visa, Mastercard, American Express, Discover, and cash. We DO NOT ACCEPT CHECKS. Q.- How do I make a reservation? A.- Call our office at Q.- How many passengers can you transport? A.- Refer to our fleet page. Q.- Is there a cancellation fee? A.- Yes. Generally there is a minimum charge, if you cancel service with less than 24 hours notice. During prom season, New Years, special holidays, and major events* we may require a 50% NON REFUNDABLE deposit at the time of the reservation.. Q.- Do you charge by the half hour? A.- No. We charge by the hour. There are minimum purchases required and if you use any part of an hour beyond the minimum you must pay for the entire hour. Q.- Can we smoke in the vehicles? A.- All of our vehicles are NON SMOKING. Q.- Can we eat in the vehicles? A.- No. Q.- Can we drink in the vehicles? A.- Yes. You may bring any beverage you desire. If alcoholic beverages are brought onboard all passengers must be at least 21 years old. Q.- Is there a minimum purchase required? A.- Generally there is a 2 hour minimum purchase required prior to 5pm and a 3 hour minimum purchase required after 5pm for sedans and limousines, excluding block out periods (prom season, New Years, holidays, and major events*). Call for details on minimums for vans and minibusses. Q.- What is your policy on personal items/valuables left in the vehicle during/after service? A.- We are not responsible for items/valuables left in the vehicle during or after service. If we find an item in the vehicle after service, we will maintain it in our lost and found for 30 days. Q.- Who is responsible for damage and/or excessive trashing of the vehicle? A.- The person who’s credit card was used for the reservation is responsible for any damaged, missing items, or excessive trashing caused by any member of their party. Q.- Can we stick our heads out of the sunroof? A.- No. Q.- What if my commercial flight is delayed? A.- If your commercial flight is delayed, schedule changed, or cancelled please keep us informed by phone. Our chauffeurs will make every effort to track your flight and be there when the plane arrives. Q.- Where do I find my chauffeur at the airport? A.- Austin Bergstrom International Airport- Your chauffeur will be downstairs in baggage claim in close proximity to your airline’s baggage carousel holding a sign with your name. At General Aviation FBO - Your driver and car will meet you at the aircraft door when permitted by the FBO. Q.- How will I communicate with my chauffeur during service? A.- Your chauffeur will provide you with a business card with his/her cell phone number. Q.- Are your chauffeurs and vehicles permitted by the City of Austin? A.- All of our vehicles comply with city of Austin Ordinances to be permitted as ground transportation service vehicles. All of our chauffeurs comply with City of Austin ordinances (to include a criminal background and driving record check) with chauffeur permits from the City of Austin. Q.- What about child seats? A.- When required, you may bring your own child seat or we can provide child seats at an additional charge.
*Call us for specifics on block out periods. |
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